Support

Your Talking Tom needs a new name? No problem!

1. Tap the level indicator in the upper left corner of the screen.
2. Tap the name of your Tom.
3. Type in his new name and hit OK. And please don’t use your own name!

You earn gold coins by traveling and playing mini-games. Alternatively, you can watch a rewarded video or purchase coins in the game's shop.

Flight tokens are a currency with which Talking Tom can travel to different worlds. You can earn flight tokens as you tend to Tom’s needs, cure his boo-boos, play with his pets, play mini-games, level up, and win the "Rate My Looks" activity.

Alternatively, you can watch a rewarded video or purchase them in exchange for coins in the game's shop.

Let’s make some magic! You can buy potions in the in-game shop. If you choose the adult potion, Talking Tom will grow or shrink to baby size again. You can also use potions to make Tom hungry, meet his needs, or fill him with energy.

Tap on the box in front of Talking Tom's house, select the toy you would like to play with, and let the games begin!

Good question! Saving is important if you want to: transfer your progress to a new device (just keep in mind that you can only transfer it to a device with the same operating system); do a factory reset; or keep a backup. Here’s how:

1. Update the game to the latest version.
2. Start the game and go to Settings.
3. Make sure the Connect To Google Play option is ticked and your internet connection is turned on. (Please note that the Google Play connection won’t be available for our younger players, as part of our protections).
4. Your progress will now be automatically saved and can be restored on multiple devices. Done!

If you were connected to your Google Play Games account in the game’s settings and your internet connection was turned on before the game was deleted, then it should have been saved automatically. Go ahead and reinstall the game and connect it to Google Play Games. If the pop-up window opens, click on it to restore your progress. Unfortunately, if you weren’t connected to Google Play Games, it won't be possible to transfer the game state.

As long as you can connect the game to Google Play, then transferring the game state is a breeze! Just follow these steps:

1. Make sure you’re running the latest version of the game on your old device.
2. Open My Talking Tom 2 on your old device and tap the level indicator (in the upper left corner of the screen).
3. Select Settings.
4. If the Connect To Google Play button says Sign In, tap it. If it says Sign Out, don’t tap it – you’re already signed in. (Please note: Because we want to protect our younger users, this connection won’t be available for them).
5. Download the latest version of the game on your new device and repeat what you just did using the same user account as your old device.
6. After playing for a little while on your new device, you’ll be asked whether you want to continue with the new game or load the old one. Choose the old one and carry on with the fun!

We’re sorry, but you can’t transfer your game progress between different platforms just yet. Check back with us in the future – we’re working on it!

We’re sorry that something’s not working with your game. First things first – try restarting the game (switching it off, then on again). Did that work? If not, save your progress, then delete and reinstall the game. To save your progress, you need to connect the game to Google Play. Here’s how:

1. Update the game to the latest version.
2. Open the game and go to Settings.
3. Make sure the Connect To Google Play option is ticked and your internet connection is turned on. (Please note that the Google Play connection won’t be available for our younger players, as part of our protections).
4. Your progress will now be automatically saved and you can uninstall the game. When you reinstall the game, simply connect to Google Play again, and you’ll be given the option to load your old game.

If that doesn’t help, please don't hesitate to get in touch.

Tap on the level indicator, then choose Settings. Select Enable Talkback to give the microphone access to your device's settings. If you’re still having problems after that, please don't hesitate to get in touch.

We’re sorry that something’s not working with your game. First, check your device's sound settings and the sound settings inside the game. Make sure you have the sound turned on. If you’re still having problems after that, please don't hesitate to get in touch.

That’s a great idea! We regularly update most of our games with loads of awesome new content and features, so you don’t want to miss out.

If an update is available, follow these steps:

1. Open the Google Play Store app on your device.
2. Open the menu (the icon’s in the upper right corner) and tap My Apps & Games.
3. Any apps with an available update will be displayed at the top of the list. All you need to do next is tap Update!

Nothing should stand in the way of fun! Head over to Google Play Support to sort this out.

Good news! The game is compatible with Android 5.1 or later.

Your Talking Tom needs a new name? No problem!

1. Tap the level indicator in the upper left corner of the screen.
2. Tap the name of your Tom.
3. Type in his new name and hit OK. And please don’t use your own name!

You earn gold coins by traveling and playing mini-games. Alternatively, you can watch a rewarded video or purchase coins in the game's shop.

Flight tokens are a currency with which Talking Tom can travel to different worlds. You can earn flight tokens as you tend to Tom’s needs, cure his boo-boos, play with his pets, play mini-games, level up, and win the "Rate My Looks" activity.

Alternatively, you can watch a rewarded video or purchase them in exchange for coins in the game's shop.

Let’s make some magic! You can buy potions in the in-game shop. If you choose the adult potion, Talking Tom will grow or shrink to baby size again. You can also use potions to make Tom hungry, meet his needs, or fill him with energy.

Tap on the box in front of Talking Tom's house, select the toy you would like to play with, and let the games begin!

Good question! Saving is important if you want to: transfer your progress to a new device (just keep in mind that you can only transfer it to a device with the same operating system); do a factory reset; or keep a backup.

1. Update the game to the latest version.
2. Start the game.
3. Go to the Settings menu.
4. Make sure the Connect To Game Center option is ticked and your internet connection is turned on. (Please note that the Game Center option won't be available for our younger players, as part of our protections).
5. Your progress will now be automatically saved and can be restored on multiple devices. Done!

If you were connected to your Game Center account in the game’s settings and your internet connection was turned on before the game was deleted, then your progress should be saved automatically. So go ahead and reinstall the game and connect it to Game Center. If the pop-up window opens, click on it to restore your progress. Unfortunately, if you weren’t connected to the Game Center, then it won't be possible to transfer the game state.

As long as you can connect the game to Game Center, then transferring the game state is a breeze! Just follow these steps:

1. Make sure you’re running the latest version of the game on your old device.
2. Open My Talking Tom 2 on your old device and tap the level indicator (in the upper left corner of the screen).
3. Select the settings menu.
4. If the Connect To Game Center button says Sign In, tap it. If it says Sign Out, don’t tap it – you’re already signed in. (Please note: Because we want to protect our younger users, this connection won’t be available for them).
5. Download the latest version of the game on your new device and repeat what you just did using the same user account as your old device.
6. After playing for a little while on your new device, you’ll be asked whether you want to continue with the new game or load the old one. Choose the old one and carry on with the fun!

We’re sorry, but you can’t transfer your game progress between different platforms just yet. Check back with us in the future – we’re working on it!

We’re sorry that something’s not working with your game. First things first – try restarting the game (switching it off, then on again). Did that work? If not, save your progress, then delete and reinstall the game. To save your progress, you need to connect the game to Game Center. Here’s how:

1. Update the game to the latest version.
2. Start the game.
3. Go to Settings.
4. Make sure the Connect To Game Center option is ticked and your internet connection is turned on. (Please note that the Game Center option won't be available for our younger players, as part of our protections).
5. Your progress will now be automatically saved and you can uninstall the game. When you reinstall the game, simply connect to Game Center again, and you will be given the option to load your old game.

But if that doesn’t help, please don't hesitate to get in touch.

We're sorry you're having an issue. If your device runs on iOS 7 or above, we suggest you check the permissions for the microphone. Here's how:

1. Open System Settings on your device.
2. Select Privacy.
3. Then select Microphone.
4. Make sure it's switched on (represented by a green color).

If you’re still having problems after that, please don't hesitate to get in touch.

We’re sorry that something’s not working with your game. First, check your device's sound settings and the sound settings inside the game. Make sure you have the sound turned on. If you’re still having problems after that, please don't hesitate to get in touch.

That’s a great idea! We regularly update most of our games with loads of awesome new content and features, so you don’t want to miss out.

If an update is available, follow these steps:

1. Open the App Store app on your device.
2. Tap the Updates icon at the bottom of the screen.
3. Any apps with an available update will be displayed on this list. All you need to do next is tap Update!

Nothing should stand in the way of fun! Head over to Apple App Support to sort this out.

Good news! The game is compatible with iOS 12.0 or later.